Service: Repair Services Speed

• DSR is committed not only to top-quality service but fast turn-around time.
• We pride ourselves on our personalized service to our customers.
• We offer 4-hour diagnosis on all computers that come in the door; and
• 48-hour turn-around on repair and warranty service.

In our monthly tracking surveys over the last year we have found on average that:

• 98% of computers were diagnosed and the required parts pulled from inventory or ordered within 4 business hours.
• 92% of the machines were repaired and returned to the end-user within 48 hours.
• In the remaining 8% of cases, we were either awaiting a parts shipment or authorization from an end-user to perform the required repair.

DSR performs a continuous management review of the repair process to ensure the absolute best turnaround repair performance in the industry.  You can be assured that the repair was done correctly