Service: Repairs
DSR is fully authorized to Service (warranty/out of warranty repairs and upgrades) the following computer manufacturers:
Our service center is open 8am-6pm Monday-Friday.
DSR is committed not only to top-quality service but fast turn-around time. We pride ourselves on our personalized service to our customers. We understand the frustrations of dealing with an automated system, so we have a human being answering our phones during regular business hours, in order to provide the fastest and best service possible to our customers. DSR is especially equipped to repair your Toshiba computer as we have over $300,000 worth of spare parts in stock. We also stock common parts of the other brands that we service. We do monthly evaluation surveys to our service customers to make sure that they are satisfied with their repairs and also to see if there were any problems encountered with their computer repair. Each question has a point value and our techs are given quarterly bonuses based on this customer feedback.
We have won the following awards and recognitions: Toshiba ASP Spotlight award for outstanding service Toshiba Business Partner for exceptional performance Texas Instruments and Acer Diamond Service Provider Tripplite Power Partner for overall excellence APC Reliability Provider for exceptional customer service Compaq and Digital authorized service provider Gateway authorized service provider
DSR is a Premier Toshiba service center, a distinction given to only 19 other Toshiba service centers nationwide. DSR has won the Authorized Service Provider Spotlight Award, and consistently ranks in the top couple Toshiba service centers in the USA on the basis of customer satisfaction. We have fixed over 55,000 Toshibas over the last eight years. DSR is also an authorized warranty and repair center for Apple, HP/Compaq, Digital, Gateway, Dell, IBM, Lenovo and Sony computers.
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DSR has a staff of A+ certified technicians. Also we have at least one technician with the following certifications from Toshiba, Compaq, Microsoft and Novell: CNE, MCP, TCT, ASE, ACT, TAT and MCSE.
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Repair work is generally completed within two business days. Machines are diagnosed within four hours and parts pulled from stock or ordered if necessary.
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"While you wait service" is generally available for an additional fee.
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DSR provides one-business day turn-around on all tech support emails and faxes from our customers.
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DSR specializes in providing service to overseas customers in Africa, the developing world, and 220 volt countries.
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We stock batteries, AC adapters, additional RAM, larger hard drives, carry cases, port replicators, security cables, portable and non-portable surge protectors and accessories for many models.
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