At DSR, we take pride in being an Apple Authorized Service Provider (AASP), offering top-tier Apple-authorized repair services to the Catonsville, MD area. We are the authorized Apple warranty repair company you can trust with your devices. Our commitment to quality service is reflected in our open communication channels—our phone lines are always available for any concerns you might have regarding your Apple devices.
In today’s fast-paced world, downtime can be costly, especially in IT operations. That is why we provide prioritized phone support, with both remote and onsite repair services to help keep your systems up and running smoothly. Leveraging the expertise of an authorized Apple warranty repair center like ours ensures that your devices are repaired to the highest standards, so you can focus on what matters most.
Technician Qualification
When it comes to repairing your Apple devices, nothing less than the best will do. That is why at DSR, we only employ highly qualified, Apple-certified service technicians. Each technician on our team has handled numerous repair projects, bringing a wealth of experience to every task. However, experience alone is not enough in the ever-evolving world of technology. Our technicians undergo continuous training and attend seminars to stay updated on the latest Apple trends and hardware changes, ensuring they are equipped to handle even the most complex issues.
Our DSR Apple technicians have passed rigorous testing to become certified Apple consultants. The path to certification is challenging, involving a thorough examination of both software and hardware. Becoming certified to repair Apple Macintosh systems requires passing these rigorous exams at an authorized testing center, ensuring that only the most knowledgeable and skilled technicians are entrusted with your devices.
Out-of-Warranty & Specialized Repairs
While warranty repairs are essential, we understand that many of our customers may have devices that are no longer under warranty. At DSR, our service repairs extend to out-of-warranty and specialized repairs, offering a lifeline for your Apple devices when they need it most. We deal with a wide range of common issues, ensuring that your device gets the attention it needs, regardless of its warranty status.
Some of the common issues we encounter, and repair include:
Most recently purchased Apple devices come with a one-year limited warranty and 90 days of complimentary technical support. However, many customers opt for the additional security of an AppleCare Protection Plan. At DSR, we fully support AppleCare Protection Plans, ensuring that you get the most out of your coverage.
If your Mac, iPad, Apple TV, iPod, or Apple Watch is covered by warranty or supported by AppleCare, you can rest easy knowing that we will assist you in confirming the warranty status of your device. Our team is here to help you navigate the intricacies of your AppleCare coverage, ensuring that you receive the appropriate service and support.
Do you know if your device is still covered by AppleCare? No problem. Contact us today, and we will check the status of your coverage.
Behind our success lies a commitment to extensive support, guaranteed delivery, global outreach, and unparalleled value. Our clients trust us not only for our technical expertise but also for the peace of mind that comes with knowing their devices are in capable hands.
Contact us today to learn more about how the DSR IT support team can help your organization thrive with minimal disruptions.
For small businesses, having reliable IT support is crucial. At DSR, we offer a range of services designed to meet the unique needs of small businesses, ensuring that your technology works as hard as you do. Some of the advantages of choosing DSR include:
Expert advice on technology plans and goals: From network design to installation, security, data storage, backup, and disaster recovery, our team provides comprehensive support to help you achieve your technology goals.
A technology line card unmatched by competitors: We offer a wide range of technology solutions that are tailored to your specific needs, giving you the competitive edge you need in today’s market.
Premier level partnerships: Our strong relationships with major technology manufacturers allow us to offer the most competitive pricing, ensuring you get the best value for your investment.
Free use of demo technology: Before making a purchase, test out our demo technology in your environment to ensure it is the right fit for your business needs.
Full warranty repair authorizations: When you purchase from us, you are not just getting a product—you are getting the assurance that we can service what we sell.
A team of network support experts: Our experts save you time by troubleshooting network issues, performing repairs, and providing ongoing maintenance, allowing you to focus on running your business.
